Your offers, sent by you.
The 9x coupon service is built for merchants. It helps you create, issue and manage coupons around your promotion goals. Make the offer and its rules clear, and give customers a discount on their next purchase.
Make coupons work for your business.
You might want to bring back customers who've just bought from you, back up a promotion, or give eligible customers a discount.
Decide why you're issuing coupons first, then choose the offer, where it applies and how long the campaign runs. The offer types and ways to issue depend on the features you have switched on.
Start with a coupon whose rules are clear.
Say what customers get, when they can use it and how long it lasts. The clearer the rules, the easier they are for customers to understand and for staff to apply.
When you set up, confirm which offer types, amounts or percentages, validity periods, usage limits and other fields you can configure, so customers see the same rules when they receive the coupon and when they use it.
You decide which campaign this coupon serves.
Set which stores it works in, the order conditions, and who can receive or use it. If the offer has a minimum spend, can't be combined, or has other limits, say so before customers receive or use it.
The conditions you can set depend on what's switched on for you.
Put your offer in your customers' hands.
Give coupons to customers using the issuing methods you have switched on. If you want to issue coupons after payment, or through other channels, check whether that flow is available.
Each coupon should clearly show who issued it, the offer, the validity period and how to use it. How customers keep their coupon depends on the integrations actually available.
When customers come back, the offer applies by the rules.
Check that the coupon applies to the current order, confirm the discounted amount due, then complete the payment.
Whether coupons are recognized automatically, whether staff need to act, and how redemptions are recorded should be set out for your checkout setup. Redeeming a coupon and confirming a payment each have their own status.
Once coupons are out, keep managing the campaign.
Whether a coupon has been used, which order it went with, and whether anything needs attention all matter for managing your campaign.
Find out what the current version lets you record, look up and manage. Issue and usage counts, deactivation and performance reporting depend on the features actually available.
When an order changes, the coupon rules still need a basis.
After a refund, whether the coupon becomes usable again or void, and how the discount affects the refund, follow the campaign and service rules.
Settling these in advance avoids disagreements between staff and customers after the sale.
Start with your next promotion.
Tell us who you want to send coupons to, what offer you have in mind and which stores or channels it's for, and we'll confirm the right coupon setup.