From your customer's payment to funds you can use.
Taking stablecoins means being clear about two results: whether the customer finished paying, and what you end up receiving. Before you start, confirm the funds route, the service provider and the conditions that apply.
First, decide what the funds are for.
If you want to keep stablecoins, confirm the asset, network, how you receive it and what you'll do with it next. If you want fiat currency, confirm whether conversion or settlement is offered, and which currencies, regions and bank conditions apply.
The asset your customer pays with doesn't necessarily decide what you receive. The result depends on the setup you actually switch on.
What each status means
| Status | What it means |
|---|---|
| Awaiting confirmation | A payment has been detected but hasn't met the confirmation rules yet |
| Payment confirmed | The order's payment meets the payment rules |
| Pending settlement | Under your service terms, booking, conversion or transfer still has to happen |
| Available balance | The amount you can use or withdraw under your account's rules |
| Withdrawal in progress | A withdrawal has started but isn't complete yet |
These explain different business concepts. Actual screen names and the statuses that apply depend on your product version. If funds go straight into a wallet you control, read your records with that route in mind, and don't assume there's a single platform balance.
Be clear about every kind of timing.
Payment detected, payment confirmed, funds available and money in your bank can each have different timing. Network conditions, reviews, processing schedules and bank services can affect each stage.
When you get in touch, tell us where you operate, which currency you want to receive and where your bank is, so we can confirm what applies.
To compare the real cost, look at the whole flow.
Payment services, network transfers, conversion, withdrawals and bank processing can each carry different fees. Before you start, confirm which apply, who charges them, how they're calculated and whether they're billed separately.
The price of goods, the amount the customer pays, discounts, refunds and the final amount delivered should each be stated on a clear basis.
| Fee | Cost |
|---|---|
| Payment processing, per transaction | [TBD: % and/or fixed amount] |
| Blockchain network fee | [TBD: who pays it] |
| Conversion to local currency | [TBD: rate or spread] |
| Withdrawal to your bank | [TBD] |
| Refunds | [TBD] |
Rates as of [TBD: date]. [TBD: volume pricing, if offered.]
Payment and refund records should both lead back to the original order.
A refund usually needs a new transfer of funds. It doesn't simply cancel the original on-chain transaction. The refund asset, how it's received, fees and timing follow the relevant service rules.
If a refund involves a coupon, check your campaign rules too.
Tell us how you want to get paid.
Keeping stablecoins or taking fiat through an available option both come with specific conditions. We'll confirm the funds setup we can actually offer for your business.