Clear payment results for your online orders.
When customers order online, you need to know where the payment came from, which order it belongs to and what to do next. 9x online payments are built around those steps in your business.
Choose by how you sell
You already have a website or online store
The key questions are how the payment step fits into your current checkout, and how your orders get the payment result.
You confirm orders remotely, by message or call
The key questions are how you give customers a way to pay, how you show the order amount and terms clearly, and how you find the payment record again.
You run your own business system
The key questions are how order creation, payment status and exceptions connect to your existing workflow.
Payment links, checkout pages, website widgets, plugins and APIs are different ways to connect. Which one you can use depends on what's currently available and what your project needs.
Explain the payment before the customer confirms.
Show the customer the order, the amount due, and the assets and networks they can use, so they can check before paying. The steps should suit both computers and phones.
Which wallets work, network fee conditions and whether customers need to register anywhere should be confirmed when you set up.
Once they've paid, the business keeps moving.
Depending on your business, you may need to ship goods, deliver a service or check things by hand. Your setup should spell out which status means a payment has met the confirmation rules, and how your order system gets that result.
A customer closing the page or returning to your website isn't proof of payment on its own. The final result has to match the order and the actual transaction record.
Every follow-up should lead back to the original order.
Underpayments, overpayments, duplicate payments and refunds all need to stay linked to the original order. Before you start, confirm which actions you can take in your current system, and which need the merchant tools or our service team.
We start from your order flow.
Tell us about your website or system, how you sell, where your business operates and how you want to receive funds, and we'll confirm the right way to connect online.